Refund Policy

You may request a full refund within 30 days of your order date. Refunds are available for the first subscription period of a new plan or upgrade. This policy does not apply to renewals or plan changes after the initial 30-day window.

Refunds are processed by our payment provider, Paddle. You can request a refund in either of the following ways:

• Visit paddle.net and follow the refund request flow for your order.
• Email us at support@stemdesk.co with your order ID and reason for the refund. We will respond within 2 business days.

Approved refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card issuer. Paddle handles the refund processing on our behalf.

You can cancel your subscription at any time from the Billing page in your Stemdesk account. Cancellation stops future billing and your access continues until the end of your current billing period. A cancellation does not automatically trigger a refund; please follow the refund process above if you are within the 30-day window.

Full refund terms and conditions are also governed by Paddle’s Refund Policy.

If you have questions about refunds or cancellations, please contact us at support@stemdesk.co.